Products

Auto-Attendant (IVR) The trixbox Pro Auto-Attendant lets callers "Press 1 for Support" or "Press 2 for Sales."
The Auto-Attendant feature is easy to use and powerful. With simple clicks of the mouse you
can manage call flow, build scheduled responses, forward calls off-site, and more.

Voicemail trixbox Pro offers four easy ways to retrieve messages:

• Press a single button on your office phone.
• Dial in remotely from any outside phone.
• Receive attached .wav files in your email.
• Listen via your Web control panel.

Voicemail-to-Email Receive your voicemails as emails! trixbox Pro comes pre-configured to send each employee
an email whenever they get a voicemail. You can even have the audio attched to your email so
that you can listen to the voicemail right from your Inbox.

No POP3, SMTP, IMAP, or Exchange configuration required!

Music on Hold (2 Playlists) Music-on-Hold (MOH) is as simple as uploading MP3 files using the web-based administration panel.
trixbox Pro Standard Edition comes with 2 playlists, giving you the ability to play different audio tracks
for calls coming into different departments or queues. Use MOH creatively to highlight promotions to new
customers, up sell current customers, or assuage
angry customers calling your support team.

Scheduler Want to play different messages to callers at different times of the day? Want an entirely
different Call Menu on weekends, with different options for your callers to choose from? Use
trixbox Pro's intuitive Scheduler to create and apply schedules that will make your phone
system work for you - even when you have gone home for the day!

Night Model Have a small office that opens when your first employee arrives and closes when your last employee
leaves? Night mode is a feature for companies that want to “turn on” their phone system in the
morning with a few key presses and put it to night mode and the end of the day with a few key
presses or setup a speed dial button on your phones for one-touch switching of mode.

Analog & IP Phones trixbox Pro is one of the most flexible phone systems on the market today, supporting
all analog phones and numerous IP phones such as Cisco, Polycom, Aastra, SwissVoice, and Snom.
trixbox Pro supports MWI (message waiting indicator) on all IP Phones and utilizes
stutter-tone on analog phones to indicate voicemail waiting. Analog phones support multiple
call appearances via call-waiting flash-hook.

For the best support and integration, use our.

Ring-all (Blast Group) A Blast Group takes one inbound call and rings all phones; the first to pick up gets the
call. This feature, on other phone systems, is sometimes called "Simultaneous Ring".

Call Forwarding Users can employ their personal Web Control Panel to enable call forwarding to either an
internal extension or to an external number.

Name Directory

trixbox Pro comes pre-configured with a professional "spell-by-name" directory. Callers
are simply prompted to "spell the first three letters of the party's first or last name."
They are then automatically connected to the requested extension.

Don't want to be in the Name Directory? No problem. The trixbox Pro administrator can
easily exclude certain extensions from the Name Directory.

Linked Servers (e.g. branch offices) now have linked Name Directories too!

DIDs Have more employees than phone numbers? With one click of the mouse, you can assign an
inbound phone number to an employee.

Unlimited VoIP Accounts

trixbox Pro comes VoIP-ready with unlimited VoIP provider accounts for all editions (NEW!).
With a couple clicks of the mouse, you can connect trixbox Pro to your favorite
VoIP Providers (SIP or IAX) and configure VoIP for inter-office and intra-office calls while
keeping regular calls going out over POTS/PSTN.

We recommend using VoIP for free inner and intra-office calling, and perhaps to save on
international calling, but to stick with PSTN if you can afford to. However, if you are going
to use VoIP as your primary provider, we highly recommend:

1. A dedicated broadband connection just for VoIP
2. A segmented LAN (different network for phones and PCs)
3. A high quality VoIP Provider
4. QOS on every part of your LAN and WAN
5. Do not use GSM as it tends to sound poor

PSTN Fallback

trixbox Pro offers VoIP-users a PSTN back-up in case of an Internet service interruption.
Virtual PBX products offer no PSTN back-up, so, if your Internet service goes down (there is no
100% guaranteed up-time), your business telephone line goes down with it — which is unacceptable
in a dynamic business environment.

PSTN-Fallback is automatic. trixbox Pro detects poor (or zero) Internet quality and immediately
steps your system into PSTN mode.

Note: trixbox Pro runs in PSTN-only mode if desired. No VoIP required!

Telecommuters (Patent-Pending

Telecommuting is the way of the future — proven to increase employee satisfaction and effectiveness.
You'll be glad to know that trixbox Pro was built with telecommuting in mind. In fact, the telecommuting
technology in trixbox Pro is so innovative and effective that it is patent-pending. With an
IP phone (or softphone), employees can keep their extension number as they travel outside the office
or between offices. No configuration changes required.

You'll never again have to leave the message, "I am out of the office today." From your
home, a hotel, or even your cell phone you'll be able to answer your extension as if you were
still glued to your cubicle!

Branch Office Support Deploy a low-cost trixbox Pro server in each office. Then, with a few clicks in your control panel,
link your servers to take advantage of the following features:

• Free office-to-office calling via VoIP
• Call forwarding to any extension in your linked trixbox Pro server network
• Converged Name Directories (spell-by-name)
• Converged Internal Employee Directories
• Shared agents and queues (Call Center Edition only)

Web-based Control Panel Our award-winning Web interface comes in two flavors:

• An admin panel for administrators -- manage all aspects of trixbox Pro remotely.
• A user panel for employees -- allowing them to manage their personal configurations
  such as listen to voicemail, click to call people back, enable call forwarding, etc.) from anywhere in the world.

FONcall FONcall is a plug-in for the Firefox web browser which turns any phone number on any web site
into a click-to-call link. Click the link and your phone will automatically dial – it’s that simple.
FONcall will even take your Aastra and Polycom off-hook so the whole experience is hands-free.
Use FONcall with CRM software for instant productivity gains.

Powerful Reporting

From the trixbox Pro Web Admin Panel, you can analyze real-time call logs for all extensions
using powerful search and filter parameters. trixbox Pro also provides real-time billing
(available for those who use our VoIP network) so that, at any time, customers can see a
snapshot of how much they are spending company-wide on telephone calls.

From the trixbox Pro Web User Panel, individual users can look at their call logs — and
return calls with the click of a mouse!

Hands Free Auto Phone Provisioning ust by connecting your phones to your network, extensions will be created, configuration
files for your phones generated and your phones automatically assigned to the new extensions!
Hands free phone auto-provisioning is supported on all supported Aastra models and Polycom
models with firmware 2.2 and above.

FAX Support

PBXtra now supports faxing! Have a fax machine or fax server and want to send and receive faxes
through PBXtra? No problem! Whether you have a dedicated analog line for your faxes or a PRI, simply
connect your fax server or machine to PBXtra, and use PBXtra’s web-based Control Panel to assign a
phone number to it in just a few clicks.

Note: You must have the proper expansion cards and timing line for faxing. See wiki article

BLF Support You can now view whether other users of your phone system are on the phone directly
from your phone! Using the Company Directory, you can easily drag-and-drop users into
your BLF area on any Aastra model with BLF support. We have even added automatic detection
and support for the Aastra 536M and 560M sidecars to extend the number of BLF keys
available on your Aastra phone.

BRI Detection We now have auto-detection and auto-configuration of Sangoma BRI cards. That means
when you put a BRI card in your system and scan for new cards, the BRI will be auto-configured
and in most cases be ready to use.

E1 Support As well as auto-detection of Analog and Digital PRI cards, trixbox Pro 2.0 now features the
ability to support E1 circuits. This now allows many people in other countries to utilize higher
end phone circuits with trixbox Pro.

Live Backup Server

When you need fast and simple redundancy LBS can help save the day. By using LBS you can have a
complete hot spare system online and with just a few seconds of configuration in the trixbox Pro control
panel you can easily switch over to the backup machine.

Live Backup Server sold separately.

Multiple Deployment Management As a reseller you can now log into the trixbox Pro control panel and have easy access to all of the
systems under your single account. This way you don’t need to login separately to manage all of your
client’s systems, they are all available from your single reseller account.

Re-Brandable Interface trixbox Pro is the first trixbox telephony application platform that provides easy branding capabilities
through a powerful administrative interface. In trixbox Pro SE, resellers and customers can co-brand
the product by uploading images and choosing color palettes. trixbox Pro EE and trixbox Pro CCE
support full re-branding capabilities.

Outlook Inegration

• Inbound Calling: When your phone rings, the Caller ID will be analyzed
  against your Outlook contacts. If a match is found you will see the person's name pop-up!
• Call from your inbox: Right-click on a contact or email message to call. Your phone rings and you're connected!

Custom CTI (AGI) On the surface, trixbox Pro is the world's easiest to use enterprise PBX. Under the hood,
it can do all sorts of custom things such as database dips, CTI integration, Internet
look-ups (RSS feeds), text-to-speech, and more.

Conference Bridges

Conference bridges were once thought to be unaffordable for many companies, but trixbox
Pro comes pre-configured with conference bridges for free! A trixbox Pro conference bridge supports
an unlimited number of internal participants and as many external participants as you have phone lines.

Using HUD you can even, at a glance, see who in your company is speaking on a conference bridge!

Extension Groups

Your organization may not be flat - meaning that some employees have communication
responsibilities that others do not. trixbox Pro includes a powerful "groups" feature that
allows you to build extension groups and assign permissions to those groups.

Examples of trixbox Pro permissions are:

• Zone Paging/Intercom
• ACD - Record other's queue calls
• ACD - View queue reports
• ACD - Agent login / logout
• Call Forwarding
• Check Voicemail
• Dozens more!

trixbox Pro EE and trixbox Pro CCE include "group permissions" with HUD Pro, enabling over
a dozen additional HUD-specific "permissions", such as:

• Barge
• Call Privacy (who's talking to who)
• Block call "stealing"
• Record my calls
• Many more

Routing by DIDs Your business may have several numbers for different departments. With trixbox Pro's ability to
route by DIDs, you can direct calls to a different call menu based on the inbound number.

Paging / Zone Paging

Want to page everyone in the whole company or just a certain set of employees? Simply build a
"group", assign that group an extension number and begin paging them!

Note: Cisco phones cannot receive pages.

Intercom / Zone Intercom

Many telephony products offer an intercom feature, but do you know of any that offer Zone Intercom?
trixbox Pro does! With trixbox Pro you can dial a zone to setup an ad-hoc conference with everyone
in that zone!

Note: Cisco phones cannot receive pages.

Voicemail Groups Want to send a voice message to multiple people? Use the Voicemail Group feature to
easily build groups (such as your sales team). Then dial the number of your group, just
as you would normally dial an extension, and leave a message. Seconds later, everyone in the
group gets your new message!

Advanced Call Forwarding With a few clicks of your mouse you can forward an extension to another extension, a cell phone, or
even to another part of your Auto-Attendant. This let's you build very creative IVR trees to meet the
needs of your business.

Call Return When listening to their voicemail, your employees will be able to press a key to call the person back.
You can enable or disable this feature on a per-employee basis.

Call Out When accessing trixbox Pro's voicemail system, your employees will be able to make an outgoing call.
This can be a great toll-saver, allowing "billable" calls to be kept within your domain. You can
enable or disable this feature on a per-employee basis.

Report Exporting (.cvs) Extend trixbox Pro's powerful reporting engine by creating .csv files that you can import into
applications such as Excel and Access.

Custom Caller IDs trixbox Pro lets you customize the inbound Caller ID name/number for each department and it lets
you change your outbound Caller ID on a per-extension basis, allowing you to block, reveal, or
change the Caller ID of every extension in your office! Note: trixbox Pro cannot change your
outbound Caller ID if you are using POTS lines. For 911 reasons, POTS outbound Caller IDs are always
controlled by your carrier.

IVR Authentication With a click of the mouse, you can password-protect any part of your Auto-attendant. Use this feature
to protect your Conference Bridge or your priority queues.

SMS / Pager Voicemail Notify This feature gives you the ability to enter an SMS or Pager email address in order to receive voicemail
notifications on that device. These notifications are short and do not include the actual audio
attachments. This feature can be used in conjunction with the Voicemail-to-Email feature. Thus you
can receive email alerts (including optional audio attachments) at one email address and simultaneously
receive SMS/pager notifications at another address.

Upload Voice Prompts This feature gives you the ability to upload highly professional pre-recorded voice prompts when
simple recordings from your phone (trixbox Pro SE) just won't do.

Alerts & Notifications Administrative alerts and notifications allow administrators to set desired operating thresholds
for a trixbox Pro deployment. If the system operates outside of these thresholds, the administrator
is instantly notified.

Trunk Status Pages View the real-time status of trunks in the administration control panel to ensure that your digital
and analog PSTN interfaces are operating correctly. Here you can quickly see whether your cards are
connected, determine whether they have alarms, view the PRI status, and more.

Real-Time System Graphs trixbox Pro offers highly detailed graphs of system resources (CPU, RAM, HD, Swap), server
activity (Calls, Recordings, Conferences), and network activity (upstream, downstream).

FindMe Allow callers to find you wherever you are: on your cell phone, at home, or at a branch office
based on rules you create. Make FindMe work for you with various features such as: a scheduler,
simultaneous ringing, and privileged lists. Our new FindMe feature is even smart enough to sense
when you have walked away from your desk and thereby ring you on your cell phone. Not only can
this be used for individual extensions, it’s also a way to create small rings groups. This can
be used, for example, to have a secretary’s phone ring at the same time as the boss’ phone.

Boomerang Mobile Integration Used in conjunction with FindMe, Boomerang Mobile Integration allows you to send a call that has
been forwarded to your cell phone right back to any extension on your trixbox Pro. Simply press
a few keys on your mobile phone and… presto… that call is redirected to your assistant or back
to your own desk. You can even record calls on your mobile using Boomerang!

Call Screening Call screening allows you to talk to who you want, when you want. When you enable FindMe on your
extension, optionally use call screening to screen the calls that are forwarded to your mobile,
home, or other phone numbers. Before the call is forwarded, the voice prompt will ask the caller
to record their name, and that recording will be played to you before you accept the incoming
call. trixbox Pro takes call screening to the next level!

Music-On-Hold (Unlimited) Music-on-Hold (MOH) is as simple as uploading MP3 files using the web-based administration panel.
trixbox Pro comes with unlimited playlists, giving you the ability to play different audio tracks
for calls coming into different departments or queues. Use MOH creatively to highlight promotions
to new customers, up sell current customers, or assuage angry customers calling your support team.

Historical System Graphs trixbox Pro EE and CCE offer advanced resource graphs for administrators. They can see system
resources, server activity, and network activity, both in real-time and in precise 5-minute
historical snapshots.

Unlimited Call Queues Each queue comes with a variety of options:

• Personalized audio announcements give your queue a professional sound.
• "Hold Time" announcement frequency customization allows you to tailor your
  callers' on-hold experiences.
• User/Agent priorities allow for more effective call routing.
• Hold time limits ensure that callers do not remain in your queue for extended periods.
• Caller limits keep queue call volumes within manageable levels.
• The ability to set the length of time after fielding a call before the same agent
  is called again improves agent productivity.
• Much much more!

Full Featured A.C.D. A.C.D. (Automatic Call Distribution) allows you to route incoming calls to your users/agents in many
different ways to facilitate your unique business needs:

• Ring all - 1st to pickup gets the call.
• Ring one person at a time in order.
• Ring in order, with memory.
• Ring who was least recently called.
• Ring who has the fewest calls.
• Ring a random person.

Skills-Based Routing Assign each agent a priority and your queue will distribute calls to them accordingly. This means you
can pass more leads to your star-closer, or pass fewer leads to your underperformers. trixbox Pro
offers an additional layer of prioritization based on agent order. This means similarly skilled agents
can receive calls in an ordered, round-robin fashion.

Graphical Queue Reports View graphical reports on every detail of your queues such as: abandoned calls, completed
calls, hold time, average call length, agent productivity, and much more. Also view graphs of
call volume and call completion by day, weekday, or even hourly averages. These averaged
reports are great tools that allow you to better predict optimal call center staffing levels!

Barge Report With the ability to barge calls using HUD Agent, your call center manager can now run reports on
these barged calls from the CDR Reports page.

Agent Call Recording Record your agents' calls -- automatically. Schedule up to 50 calls per agent. Call recordings
capture agent name, agent extension, date, time, Caller ID, DNIS and file size. Using the
Web-based interface, you can then listen to calls through your computer speakers or download
them to your local drive.

Agent Cariable Log-off Want your agents to be automatically logged out of their queues upon missed calls? Well, you can now decide,
on a per-agent basis, how many calls that agent can miss before he or she is logged out.

Agents on Cell Phones Remote agents on cell phones or analog home phones can now seamlessly participate in your queues. This means
that callers will never know if the answering agent is on an IP phone in your office or on a mobile phone in
another part of the world!

Agents Shared across Sites Have a Call Center that spans multiple offices? With trixbox Pro's Linked Server Software
and trixbox Pro CCE, you can have agents across several branch offices participate in the same queue.

Real-Time Queue Stats Want to know how many callers are in your queues? Need to know which agents are logged in?
Need to know which of your agents is already on a call? The trixbox Pro Web-based control
panel answers all of these questions,
helping you to manage your queues with real time stats.

Hot Desk Have more agents than you do desks and phones? No problem! If you have Call Center Edition
with HUD Agent, queue calls can be received on the phone that you are logged into.

Deal-Size ($) Alert

Improved Screen Pop

Intelligent Call Routing

Automatic Call History

Click-to-Call

Inegrated Call Recording